Refund policy

Effective date: 2026-10-19

14-day refund

If you are not happy with Pro, you can ask for a full refund within 14 days of your first Pro payment, for any reason. This applies to every payment method: card, bank transfer and USDT. When the refund is made, the Pro pass ends at once and the account returns to the Free plan; nothing in your account is deleted.

Each account can get this refund once. We may refuse a refund where there is evidence of fraud or refund abuse, for example buying and refunding again and again, or through several accounts.

Problems on our side

At any time, and as often as it happens, we refund or extend your pass in these cases: you were charged twice for the same order; the plan was not activated after we confirmed your payment and we cannot fix it; or the extension could not run because of a fault on our side for a significant part of your pass. Mandatory consumer rights under the law that applies to you are not affected.

How to ask for a refund

• Card, paid through Paddle: request it at paddle.net using the email address on your receipt, or email us and we will process it through Paddle.
• Card, paid through Dodo Payments: email us; we issue the refund through Dodo Payments.
• Bank transfer or USDT: email us. Bank transfers are returned to the account they came from. USDT is returned in USDT, on the same network, to a wallet address you give us.

Email doanhoangvu20298@gmail.com with your account email and the order code (shown in the extension and on your receipt). We reply within 3 business days. Refunds go back to the original payment method; how long the money takes to reach you after that depends on your bank or card issuer.